Personal Orders

Shipping; Orders are usually delivered within 2/3 working days. We will contact you if this is not the case. We use a Carrier Service and try to send packages in a size that will fit through your letterbox where possible. Obviously for larger items and mills, this will not be possible, but if you are out, the carrier (or similar) will leave you a note. Delivery most parts of the UK mainland is £3.95, though for some parts of the extremities they charge us a bit more. If its just a bit we normally stand the cost but sometimes we'll get in touch if its a lot more. 

We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands. For Forces addresses we can usually work something out though there may sometimes be something extra to pay if we can't do it via our courier (sorry).

Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 14 days of delivery (see our returns section below for further details on our returns policy).

Returns Policy

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 14 days of the date of despatch so long as it remains in an unmarked and saleable condition at your own cost. Please email returns@saltpepper.co.uk for a reference number for the return prior to sending it. We will then provide a copy of the return address and a cover email. We will refund the price of the item and if the item is faulty the cost of the return delivery to return the goods. This does not affect your statutory rights. Once we have received and verified the returned item we will initiate the refund, replacement or exchange. This applies to everything but our Kitchen Trolleys which are made to order individually so please be sure that is what you want before ordering, and get in touch if needs be.

All prices are quoted per unit are correct at the time of writing. We reserve the right to change prices without prior notice.

Damaged or Defective Deliveries

Damaged or defective goods should be identified within 24 hours of delivery. Please email enquiries@saltpepper.co.uk, to arange return and replacement. Please return all damaged goods to saltpepper for inspection.

Payment Arrangements

Payment for first orders will be taken prior to delivery. Customers who subsequently wish to apply for a trade account, can do so by submitting 2 trade references and one bank reference to saltpepper. Payment may be made by BACS, Cheque or Credit/ Debit Card. All accounts to be cleared in full by the 15^th of the month after the order was placed. Saltpepper is an ethical trading organization and will not work with organizations who fail to clear their accounts on time.

Retention of Title

Legal and equitable title to and property in the goods supplied to the customer under this contract shall not pass to the customer but shall remain with the company until saltpepper has received full payment for the goods supplied under this contract and for all other goods supplied by the company to this customer under this or any other contract.

All goods supplied to the customer shall be stored in a safe and suitable place separate from other goods of the customer and shall be marked or placed in a way as to make the goods readily identifiable as being the property of the company.

In the event that the customer does not make full payment to the company in full of any monies owing under this or any other contract by the due date or if the customer becomes insolvent or commits an act of bankruptcy or makes any arrangement or composition with his creditors or an order is made or a resolution is passed for the winding up of the customer or an encumbrancer takes possession or a receiver or an administrator is appointed of the whole or of any the assets of a customer or the customer makes default in payment in any negotiable instrument or the customer ceases or threatens to cease carrying on its business the company shall be entitled to resume immediate possession of the goods without notice for which purpose the customer grants to the company an unrestricted right of access to and entry upon any premises in which the goods may be or are likely to be situated from time to time.

The customer shall be entitled to resell the goods in the ordinary course of business only notwithstanding that equitable and legal title in these goods may not have passed on to the customer, but in such event the proceeds of sale arising from the resale of goods shall be held in trust for the customer for and on behalf of the company.